Privacy Policy
Effective Date: September 25, 2026
Rapid Restoration LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through rapidrestorationep.com.
Information We Collect
When you submit a service request or otherwise contact us through our website, we may collect information such as your name, phone number, email address, property address or ZIP code, requested service type, and information you provide about the property or water-damage situation.
Our website and the services used to operate it may also automatically collect limited technical information, such as IP address, browser type, device information, and website activity through cookies or similar technologies.
How We Use Your Information
We use information collected through the website to respond to service requests, communicate with you about potential or ongoing restoration services, schedule or coordinate work, prepare estimates and documentation, provide customer service, maintain business records, and operate and improve our website.
We may contact you by phone, text message, or email in connection with a service request or services you have requested.
Sharing of Information
Rapid Restoration LLC does not sell your personal information.
Information may be shared when reasonably necessary to provide requested services, including with our owners, employees, service providers, contractors, or other professionals involved in a project. When authorized by you, relevant project documentation may also be provided to your insurance carrier or other parties involved with your property claim.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, property, or business.
Website Hosting and Third-Party Services
Our website is hosted through Wix.com. Information submitted through the website may be stored or processed through Wix systems and other services used to operate the website. Third-party features, such as maps, analytics, or other integrations, may also collect information according to their own privacy policies.
Cookies
Our website may use cookies and similar technologies for website functionality, security, performance, analytics, and other purposes. You can control certain cookies through your browser settings and, where available, through the cookie controls provided on our website.
Data Retention and Security
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain project and business records, satisfy insurance or accounting requirements, and comply with applicable legal obligations.
We take reasonable measures to protect information in our possession; however, no website or electronic storage method can guarantee absolute security.
Your Information
If you would like to request access to, correction of, or deletion of personal information you have provided to us, contact:
Rapid Restoration LLC
Email: info@rapidrestorationep.com
Phone: (915) 977-6280
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will be updated when changes are made.